Refund Policy

At Mulika Studios Ltd("Mulika Studios", "we", "us", or "our"), we strive for excellence across our studio recording sessions, B2B audio post-production deliverables, digital audio libraries, and educational programs.

Because our offerings range from physical studio time to instant digital downloads and customized editorial services, different refund rules apply depending on the nature of the product or service purchased. This Refund Policy outlines your rights and our obligations.

Digital audio products—including sample packs (such as Ganda Drums), sound effects libraries, and pre-cleared music cues from Mulika Audio Safari (MAS)—are non-tangible, irrevocable digital goods delivered via instant electronic download. (See also Mulika Audio Safari Refund Policy).

Exceptions & Defects (14-Day Window)

We will issue a 100% refund or replacement for digital product purchases within 14 days of purchase under the following limited conditions:

• Corrupted or Broken Files: The downloaded file package is corrupted, incomplete, or technically defective, and our technical support team is unable to provide a working replacement file within five (5) business days of notice.
• Verified Duplicate Billing: You were accidentally charged multiple times for the exact same transaction due to a payment gateway error.

We want you to be completely satisfied with your educational experience at Mulika Sound School.

Refund requests submitted after 7 days, or accounts where more than 20% of content has been consumed or practice stems downloaded, are strictly non-refundable.

When you book physical studio time or on-location recording, we reserve dedicated live rooms, control rooms, specialized gear, and professional audio engineers specifically for your session.

B2B Audio Post-Production engagements (Dialogue Editing, Mixing, Sound Design, Film Scoring) are governed by the specific Statement of Work (SOW) or project contract signed prior to production.

• Milestone Payments: Initial deposit milestones are non-refundable once audio editorial work or spotting passes have commenced.
• Revision Rounds: Revisions within the agreed tier scope are completed at no extra charge. Additional revisions outside scope are billed at specified rate card fees.

To request a refund under eligible conditions, please follow this procedure:

1. Email our support and finance team at admin@mulikastudios.com.
2. Include the subject line: Refund Request — [Order/Booking ID].
3. Provide your registered full name, email address, transaction reference, product or service title, and a detailed description of the reason for your request.

Processing Timeframe

Approved refunds are processed within 5 to 10 business days. Refunds are issued back to the original method of payment (Mobile Money account or original bank credit/debit card). You will receive an email confirmation once the credit has been dispatched.