Refund & Cancellation Policy

All digital products, music cues, sound effects, and sample packs on Mulika Audio Safari (MAS) (a division of Mulika Studios Ltd) are non-tangible digital audio assets delivered via instant electronic download.

We will issue a refund or replacement within 14 days of purchase only if:

• Corrupted/Defective Audio File: The downloaded WAV/MP3 file is technically damaged or corrupted and technical support cannot provide a functional replacement within 5 business days.
• Duplicate Billing: You were charged multiple times for the exact same track or pass due to a payment processing error.

Safari Pass subscriptions (`SAFARI_PASS`) can be cancelled at any time before the next billing cycle.

Cancelling stops future renewals. Subscriptions already billed for the current period are non-refundable. Projects published during an active Safari Pass remain perpetually licensed even after subscription cancellation.

If a refund is granted for any reason, the sync license issued for the corresponding audio asset is immediately revoked. You must cease all use of the audio asset and delete all copies from your storage media. Continued use of a refunded asset constitutes unauthorized copyright infringement.

To request a refund review, email admin@mulikastudios.com with your order ID, track title, and reason for the request. Approved refunds are credited back to your original Mobile Money or card account within 5–10 business days.